Cancellation & Refund Policy

Last updated 6 November 2026

We want cancelling or changing a trip to be simple and fair. This page explains how it works for tour packages, taxis and airport transfers.

1. How to cancel

  • Send your cancellation on WhatsApp, by phone or by email with your name and travel date.
  • The cancellation date is the day we receive your message.

2. Cancellation charges

  • Charges depend on how close to the travel date you cancel and on what has already been booked for you (hotels, vehicles, permits).
  • The exact charges are written in your quote before you pay any advance.
  • Hotel and permit charges follow the rules of the hotel or authority that issued them.

3. Refunds

  • Any refund due is sent to the original payment method or by bank transfer.
  • Refunds are usually processed within 7–10 working days after we confirm the cancellation.

4. Date changes

  • You may change your travel dates subject to vehicle and hotel availability.
  • Any price difference for the new dates will be shared before we confirm the change.

5. Weather and road closures

  • If roads close because of landslides, heavy rain or government orders, we will offer a safe alternative route or another date.
  • Days that cannot be used for these reasons are handled case by case and discussed with you openly.

6. No-shows

  • If the guest is not at the pickup point and cannot be reached, the booking may be treated as cancelled on the day of travel.
Questions? Email shgtravels@gmail.com or call +91 9863085145.
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